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https://images.squarespace-cdn.com/content/v1/5ed72e9ec7144230f589eb23/ced9428f-0d73-4526-a039-c29050355166/0I8A0059.jpg About https://www.lilacgreen.com.au/contact daily 0.75 2020-07-27 https://www.lilacgreen.com.au/home daily 1.0 2025-02-05 https://images.squarespace-cdn.com/content/v1/5ed72e9ec7144230f589eb23/122a05b0-38bb-497c-81af-95bdf99f4050/20200620-0I8A0197-removedwalllines.jpg Home https://images.squarespace-cdn.com/content/v1/5ed72e9ec7144230f589eb23/211b0361-7183-4dc4-a807-df55b86b318d/0I8A0138.jpg Home https://images.squarespace-cdn.com/content/v1/5ed72e9ec7144230f589eb23/8950ca3a-4fd2-4059-b33f-eb3527e26967/0I8A0179.jpg Home https://images.squarespace-cdn.com/content/v1/5ed72e9ec7144230f589eb23/fb4bcdeb-aedf-4043-bb56-3c4f8d77743a/0I8A0053.jpg Home https://www.lilacgreen.com.au/delivery daily 0.75 2025-10-09 https://images.squarespace-cdn.com/content/v1/5ed72e9ec7144230f589eb23/1595824035574-LFA45ZUNSKKLTR58QTIN/0I8A0084.jpg Delivery - Flower Delivery in Brisbane Lilac Green delivers fresh, beautiful flowers Brisbane wide with our experienced couriers. To check if we deliver to your suburb and which delivery zone fee option to choose - please see below. They range from $20 - $50 based on the distance, time and tolls from our studio. If you choose an incorrect delivery fee we will contact you to amend the amount before your flowers are delivered. We deliver to most hospitals - the delivery would correspond to the suburb it is located in. Sorry, we do not deliver to Caboolture, Logan, Ipswich, Redlands and surrounds, Gold Coast or Sunshine Coast. BRISBANE DELIVERY ZONES: ZONE 1: Albion - Alderley - Ascot - Ashgrove - Aspley - Bardon - Bowen Hills - Bridgeman Downs - Carseldine - Chermside - Chermside West - Clayfield - Eagle Junction - Enoggera - Everton Park - Ferny Grove - Ferny Hills - Fitzgibbon - Fortitude Valley - The Gap - Gaythorne - Geebung - Gordon Park - Grange - Hamilton - Hendra - Herston - Kalinga - Kedron - Kelvin Grove - Keperra - Lutwyche - McDowall - Mitchelton - Newmarket - New Farm - Newstead - Northgate - Nundah - Paddington - Red Hill - Stafford - Stafford Heights - Taigum - Taringa - Teneriffe - Toowong - Virginia - Wavell Heights - Wilston - Windsor - Wooloowin - Zillmere Return to Shop ZONE 2: Albany Creek - Arana Hills - Auchenflower - Banyo - Boondall - Braken Ridge - Eagle Farm - East Brisbane - Hawthorne - Kangaroo Point - Milton - Mount Cootha - Norman Park - Petrie Terrace - Rainworth - Rosalie - Southbank - South Brisbane - Spring Hill - Upper Kedron - West End - Wooloongabba Return to Shop ZONE 3: Annerley - Bald Hills - Balmoral - Brisbane City - Brendale - Bulimba - Buranda - Camp Hill - Chelmer - Coorparoo - Corinda - Deagon - Dutton Park - Eatons Hill - Fairfield - Graceville - Greenslopes - Highgate Hill - Holland Park - Holland Park West Indooroopilly - Moorooka - Morningside - Nudgee - Pinkenba - Sandgate - Seven Hills - Sherwood - Stones Corner - Shorncliffe - St. Lucia - Tarragindi - Yeerongpilly - Yeronga Return to Shop ZONE 4: Brookfield - Cannon Hill - Carina - Carina Heights - Chapel Hill - Fig Tree Pocket - Hemmant - Jindalee - Kenmore - MacGregor - Murrarie - Mount Gravatt - Mount Gravatt East - Nathan - Oxley - Petrie - Rocklea - Salisbury - Upper Mount Gravatt - Wakerley Return to Shop ZONE 5: Archerfield - Belmont - Brighton - Carindale - Chandler - Coopers Plains - Durack - Eight Mile Plains - Gumdale - Jamboree Heights - Kuraby - Lytton - Lota - Manly - Manly West - Mansfield - Middle Park - Mount Ommaney - Pinjarra Hills - Pullenvale - River Hills - Robertson - Runcorn - Samford - Seventeen Mile Rocks - Sinnamon Park - Sumner - Sunnybank - Sunnybank Hills - Westlake - Wishart - Wynnum Return to Shop ZONE 6: Calamvale - Darra - Doolandella - Forest Lake - Inala - Moggill - Pallara - Richlands - Rochedale - Rochedale South - Underwood - Wacol Return to Shop If there are any areas not listed that you wish to send flowers to please email us at info@lilacgreen.com.au. Lilac Green reserves the right to charge an added delivery fee (payable by the customer) under particular circumstances such as, but not limited to, if the incorrect delivery zone is chosen on check out, a timed delivery or a suburb outside of our normal zones. If customers require a timed delivery (eg: By 11am or AM/PM) these orders must be placed 24 hours in advance, approved directly by us prior to placing your order and will incur a VIP surcharge from $15 onwards. This may include the delivery location being outside of the delivery areas listed, misspelled or incorrect delivery information provided at the time of order and difficulty/delays caused by misleading information provided. It is the customers responsibility to inform Lilac Green of the receivers finishing time or close of business if it is before 5:30pm. Additional delivery fees may apply. If your items fail to be delivered, they will be returned to Lilac Green and an additional courier fee will be passed on to you should you choose to have your item re-delivered. Alternatively, you can collect your arrangement free of charge during studio hours. If no one is home and permission has been given to leave the flowers, it is the customer’s responsibility to retrieve the flowers and follow the care instructions. https://www.lilacgreen.com.au/terms daily 0.75 2022-11-05 https://images.squarespace-cdn.com/content/v1/5ed72e9ec7144230f589eb23/1595823825641-KHE8S851R78N300V7KKH/0I8A0143.jpg Terms - Terms and Conditions OVERVIEW This website is operated by Lilac Green. Throughout the site, the terms “we”, “us” and “our” refer to Lilac Green. Lilac Green offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Squarespace Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. SECTION 1 - ONLINE STORE TERMS By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services. SECTION 2 - GENERAL CONDITIONS We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. SECTION 5 - PRODUCTS OR SERVICES (if applicable) Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy. SECTION 7 - OPTIONAL TOOLS We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service. SECTION 8 - THIRD-PARTY LINKS Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. SECTION 10 - PERSONAL INFORMATION Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy. SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. SECTION 12 - PROHIBITED USES In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Lilac Green, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. SECTION 14 - INDEMNIFICATION You agree to indemnify, defend and hold harmless Lilac Green and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. SECTION 15 - SEVERABILITY In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. SECTION 16 - TERMINATION The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). SECTION 17 - ENTIRE AGREEMENT The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. SECTION 18 - GOVERNING LAW These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Brisbane, Queensland, Australia. SECTION 19 - CHANGES TO TERMS OF SERVICE You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. SECTION 20 - CONTACT INFORMATION Questions about the Terms of Service should be sent to us at info@lilacgreen.com.au. https://www.lilacgreen.com.au/eventterms daily 0.75 2022-11-01 https://images.squarespace-cdn.com/content/v1/5ed72e9ec7144230f589eb23/1595822154545-101DAJT1NYBPIESRP4XG/kmw2.jpg Event terms - Wedding and Event Terms WEDDINGS AND EVENTS Lilac Green requires full payment of your flowers to reserve and lock in your chosen date once you have agreed to your quote. If your event is cancelled, within a month of your date you will be offered a full credit for the amount paid. This credit doesn’t expire and can be redeemed at any time. To cancel an order please call Lilac Green as soon as possible on 0421 564 537 or email info@lilacgreen.com.au https://www.lilacgreen.com.au/privacy daily 0.75 2020-07-28 https://images.squarespace-cdn.com/content/v1/5ed72e9ec7144230f589eb23/1595823684202-H29JCYNYERKYZPPJ0Z90/0I8A0081.jpg Privacy - Privacy Statement SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION? When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates. SECTION 2 - CONSENT How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@lilacgreen.com.au SECTION 3 - DISCLOSURE We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. SECTION 4 - SQUARESPACE Our store is hosted on Squarespace Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Squarespace data storage, databases and the general Squarespace application. They store your data on a secure server behind a firewall. Payment: If you choose a direct payment gateway to complete your purchase, then Squarespace stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Squarespace Terms of Service here or Privacy Statement. SECTION 5 - THIRD-PARTY SERVICES In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. Links When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. SECTION 6 - SECURITY To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. SECTION 7 - COOKIES Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not. _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc). _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer. cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart. _secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access. SECTION 8 - AGE OF CONSENT By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. SECTION 9 - CHANGES TO THIS PRIVACY POLICY We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you. QUESTIONS AND CONTACT INFORMATION If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@lilacgreen.com.au https://www.lilacgreen.com.au/faq daily 0.75 2025-02-05 https://images.squarespace-cdn.com/content/v1/5ed72e9ec7144230f589eb23/1595823210496-9E55LJKTHGTYYPJ8XQYJ/0I8A0041.jpg FAQ - Frequently Asked Questions HOW DO I CARE FOR MY FLOWERS? Once you have received your beautiful, new Lilac Green flowers, unwrap them as soon as possible, preferably over a sink, as there is a water source at the bottom of the wrap. Try to ensure the tie around the stems stays intact as this is what is holding your design in place. It will also make your flowers more manageable when you want to change the water of your vase. If you wish to have a looser, more wild arrangement - feel free to cut it but you may lose the structure of your design. Re-cut the stems with sharp, clean scissors at a 45° angle and place in fresh water mixed with the flower food provided by Lilac Green in your gift card. Ensure that the water level is kept at least as high as where the stems are tied (as some stems are shorter than others). But a good rule of thumb is about 1-2 inches from the top of your vase. Top up your water daily - your flowers will drink a lot! Try to refill your water daily but at least every 2nd day. Re-cut your stems every 3rd day - this helps to ‘reopen’ the stem so that your flowers can take up as much water as needed. The shorter your stem, the longer your flowers will last. Remove any dead or decaying flowers as you see them - not all types of flowers have the same shelf life. This will help the other flowers last longer and keep your arrangement looking lovely for as long as possible. It is important to remember that flowers are a perishable, natural product that will react to their immediate indoor environment and external weather conditions. Try to keep them as cool as possible. If you can keep them in air conditioning, that’s even better - Away from heaters, direct sunlight and fruit. If your flowers are arranged in to a ceramic or metal vessel, they may be in floral foam to which you will just need to add water (mixed with your flower food) every second day. We advise doing this over your sink, to avoid any spillage. To check this, place your finger in to the arrangement to see whether it needs a top up of water - if you can feel water close to the top - then wait another day before watering. The bigger the arrangement the more water it will need. DO YOU HAVE A SIZE GUIDE I CAN SEE? We understand it can be hard to visualise how big your bouquet or arrangement will be, particularly if you haven’t ordered through us before. Every single arrangement we create is totally unique - even if it is the same colours, flowers, price point and made on the same day, by the same person! This is why we prefer not to have a size guide as we don’t do “flowers by numbers”. To us, that feels more like just a product than the art we are wanting to create for you. We don’t want to promise something we cant deliver if it doesn’t work with the design of your arrangement. We can promise that our arrangements are always lush, full of flowers, fresh and definitely worthwhile. You just need to decide if you want to make a smaller statement or a big statement! You can always contact us anytime and we can send you some examples via text. I SAW A BOUQUET I LOVE ON INSTAGRAM, CAN I HAVE ONE EXACTLY THE SAME? We will do our absolute best to create something similar to an arrangement you have seen online. However, it most likely won’t be exactly the same. The flowers you have seen may not be available at the markets or in season and every bouquet we create is unique in design. We can create something beautiful with similar colours, flowers and vibe using your picture as inspiration. Please note that most of the arrangements on our Instagram are the Large and above sizes. WHAT DAYS DO YOU DELIVER? We currently offer flower delivery Tuesday to Friday. Our weekends are reserved for any kind of event and weddings. If your order is placed by 10:00am (Brisbane time) we are happy to offer same day delivery. We will make every effort to deliver on your chosen day, however, in some cases this cannot be guaranteed. Lilac Green will contact you as soon as possible should we not be able to deliver on your specified date and try to organise alternative accommodations. DO YOU HAVE A MINIMUM SPEND FOR DELIVERY?Yes, we do. The minimum spend on flowers and gifts for delivery $90 (plus delivery fee). DO YOU OFFER SAME-DAY DELIVERY? If your order is placed by 10:00am (Brisbane time) we are happy to offer SAME DAY delivery. Anytime after this, please text or email us to confirm whether we can deliver your order the same day and if stock is available. We would love to help you out! DO YOU DELIVER OUTSIDE OF BRISBANE? Our couriers are limited to Brisbane at the moment. We hope to offer outside of Brisbane deliveries soon. Please feel free to contact us and we will do our best to help! CAN I PICK UP FROM YOU? We do not have a physical store you can come to as we work from our home studio located on the North side of Brisbane. We can occasionally organise a collection time for certain events or occasions, however, this would need to be booked in at a minimum of 2 days notice and directly approved by us. CAN I CHANGE MY ORDER? If you wish to alter your order or subscription, please do so by contacting us at info@lilacgreen.com.au. We'll always do our best to make last-minute changes for you, but we can only guarantee changes (including to the delivery address and in relation to card messages) with 24 hours notice. CAN I CANCEL MY ORDER? You can cancel single orders by giving us no less than 24 hours notice prior to the requested delivery date or 48 hours notice for special days such as Mother’s Day, Valentines Day or Christmas. You can always postpone your order or receive a store credit to use at a later date, where applicable. We will only give a full refund if we have not started the preparation of your order at the time notice is given. Lilac Green is unable to cancel orders that have already been made or are in transit. The easiest way to cancel your order is to call or email us. HOW DO I PAY? Once you have placed your order in our online shop, you will need to go to the cart icon in the top right hand corner of your page. Here this will take you through the delivery details and then our secure checkout system to pay using Stripe with your debit or credit card, PayPal or Afterpay. Alternatively, you may pay via bank transfer or payment link if you choose to contact us directly. WHAT IF I HAVE A COMPLAINT? Please let us know within 24 hours of receiving your flowers if there are any issues. Clear photos of the flowers must be provided to Lilac Green to assess the condition. Receivers must follow the care instructions given in our FAQs section above. Unfortunately, we cannot resend another arrangement of fresh flowers if the original delivery has been disposed of without first being assessed by Lilac Green. https://www.lilacgreen.com.au/returns daily 0.75 2020-07-27 https://images.squarespace-cdn.com/content/v1/5ed72e9ec7144230f589eb23/1595821966650-T3XQ57XB5L0G5CT474ZX/0I8A0240.jpg Returns - Returns Policy Unfortunately, Lilac Green does not accept returns on perishable flowers or plants. If you have a major problem with your flowers please call us immediately and see our FAQ page for more information. We can exchange or credit non-perishable gifts (i.e. candles, incense, ceramics) if the product is returned in the same condition it was sold and with proof of purchase. Lilac Green is happy to offer a refund, exchange or credit if there is a major problem with your product. However, regretfully, if you simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it we cannot offer a refund, return or exchange. Exchanged products must be of an identical type and price to the product originally supplied. 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